Job Title: Level 2 Support Engineer

I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms.

Key Responsibilities

• Provide Level 2 support across IT infrastructure and cloud services
• Support and manage Microsoft 365 environments
• Assist with endpoint and device management via Intune
• Manage identity and access using Entra ID, MFA and conditional access
• Configure and maintain Veeam Backup & Replication
• Support virtualisation platforms (Hyper-V and/or VMware)
• Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
• Assist with patching and infrastructure updates
• Provide remote troubleshooting for technical incidents
• Maintain clear technical documentation
• Manage incidents and requests within an ITSM ticketing system

Required Skills & Experience

• Microsoft 365 administration (including Defender, Intune, Entra ID)
• Experience with Veeam Backup & Replication
• Virtualisation experience (Hyper-V and/or VMware)
• Experience supporting Remote Desktop Services or Azure Virtual Desktop
• Strong troubleshooting experience across infrastructure environments
• Networking fundamentals: TCP/IP, DNS & DHCP, VLANs & VPNs, Active Directory, SFTP
• Understanding of SAN storage concepts
• Experience working with ITSM ticketing systems in high-volume environments
• Strong communication skills

What We're Looking For

• A proactive problem-solver who enjoys diagnosing technical issues
• Someone comfortable working in a fast-paced support environment
• Strong documentation and communication skills
• A team player who enjoys learning new technologies

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Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

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