2nd Line IT Support Engineer

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£38,000 / year
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

VLAN configuration Firewall policy management Cisco Meraki HPE Aruba Hyper-V VMware Microsoft 365 Network troubleshooting

FULL DESCRIPTION

2nd Line IT Support Engineer

Salary: £30,000 - £38,000 per annum

Location: Birmingham, West Midlands

Job Type: Permanent (Full-time)

Category: IT Support

Job Description

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.

Key Responsibilities

  • Provide Level 2 technical support across networking, infrastructure, and cloud services.
  • Troubleshoot complex networking issues, including VLANs, routing, and switching.
  • Configure and maintain VLANs, ACLs, and firewall policies.
  • Diagnose Spanning Tree issues and network performance problems.
  • Support and maintain firewall, switching, and wireless infrastructure.
  • Perform firmware and software upgrades on networking equipment.
  • Manage and maintain virtualisation environments (VM lifecycle management).
  • Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
  • Assist with Azure infrastructure and understanding of cloud resource fundamentals.
  • Support SAN storage environments and understand storage architecture basics.
  • Perform remote troubleshooting of technical incidents and service requests.
  • Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
  • Maintain and update technical documentation and knowledge base articles.
  • Assist with backup technologies and data protection processes.

Required Skills & Experience

  • Strong troubleshooting and analytical problem-solving skills
  • Experience supporting: VLAN configuration and management, Static routing on switches and firewalls, ACL creation and modification, Inbound and outbound firewall policies, Spanning Tree troubleshooting
  • Firewall Experience: Check Point, Cisco Meraki, Juniper
  • Switching Experience: HPE / Aruba, Cisco Meraki
  • Wireless Networking: HPE Aruba, Cisco Meraki, Cisco
  • Virtualisation: Hyper-V (VM lifecycle management, virtual switch management), VMware (VM lifecycle management, virtual switch management)

How to Apply

Please submit your application via the online form on this page, including your CV and contact details. Alternatively, you may email [contact hidden] for more information.

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