Field Service Engineer

Company Description

[Employer hidden — sign up to reveal] Food is a multi-national organisation and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. At [Employer hidden — sign up to reveal], we want people to innovate, show passion in their work and be responsible. Join the resource revolution!

Job Description

As a Field Service Engineer, you will join a collaborative team responsible for delivering field service activities across the UK and Ireland. This role covers commissioning, operation, testing, integration, optimisation, maintenance, and repair of equipment. Key responsibilities include carrying out field service activities on optical sorters and post-harvest equipment, providing on-call technical support, diagnosing hardware/software issues, preparing service reports, supporting Sales and Project Management teams, and delivering on-site training.

• Carrying out field service activities such as commissioning, operation, testing, integration, optimisation, maintenance, and repair of optical sorters and post‑harvest equipment using laser, X‑ray, and camera technologies across the UK and Ireland
• Providing on‑call technical phone support and responding on‑site to equipment‑ and customer‑related issues
• Diagnosing and resolving hardware, software, and system‑level issues
• Preparing accurate and detailed field service reports after each installation or technical intervention
• Supporting Sales and Project Management teams when required
• Delivering on‑site training to customer maintenance and service personnel, as well as to Technical Service and Support (TSS) Service Engineers
• Following all safety requirements and company procedures during site visits
• Keeping product knowledge and technical expertise up to date
• Collaborating with internal teams, including engineering, sales, and customer project support, to ensure a positive customer experience

Qualifications

A Level 3 qualification in electrical or electronic engineering is required. Experience as a multi-skilled technician with electrical or electronic expertise. Working knowledge of basic electrical power circuits and PLC circuits is an advantage. Understanding of computer hardware and system configurations is a plus. Ability to build positive relationships. Clear communication skills in English.

Additional Information

Benefits include annual bonus, 25 days annual holiday + UK bank holidays, life insurance, health insurance, pension scheme, company car + tool box + work attire, laptop and mobile phone.

[Employer hidden — sign up to reveal] is proud to be an Equal Opportunity Employer. Reasonable accommodations will be provided as requested.

Location: Wolverhampton, United Kingdom. Full-time.