IT Manager

Responsibilities

• Manage the daily delivery of IT support services, ensuring incidents, service requests, and problems are resolved efficiently.
• Act as senior escalation point for complex IT incidents, ensuring root cause analysis and preventative actions.
• Oversee availability, performance, and reliability of IT systems, networks, cloud platforms, and end-user technology.
• Ensure appropriate monitoring, patching, backup, and disaster recovery controls are in place and tested.
• Maintain accurate system, configuration, and operational documentation.
• Oversee servers, networks, endpoints, and SaaS platforms for secure and efficient operation.
• Manage user access and role-based permissions within Salesforce.
• Support system upgrades, implementations, and integrations.
• Ensure IT assets are effectively managed throughout their lifecycle.
• Act as ISO 27001 and ISMS Owner for the organisation.
• Maintain and continuously improve the Information Security Management System in line with ISO 27001.
• Lead information security risk assessments, risk treatment plans, and control effectiveness reviews.
• Coordinate internal audits, external certification audits, surveillance audits, and management reviews.
• Ensure audit findings and improvement actions are tracked and closed.
• Own and maintain information security policies, standards, and procedures.
• Support IT-related Business Continuity Plans and Disaster Recovery arrangements.
• Ensure compliance with legal, regulatory, and contractual obligations related to IT and data security.
• Produce regular reports on IT performance, information security risks, and compliance status.
• Manage relationships with IT suppliers, managed service providers, and third-party vendors.
• Work closely with internal teams to ensure IT services support operational and strategic objectives.

Qualifications

• Strong understanding of IT operations, infrastructure management, and service delivery best practices.
• In-depth working knowledge of ISO 27001 and practical experience managing an ISMS.
• Experience supporting internal and external audits, including evidence preparation and audit remediation.
• Knowledge of information security risk management and governance frameworks.
• Proven experience managing and maintaining secure IT environments aligned with Cyber Essentials and/or Cyber Essentials Plus.
• Strong knowledge of IT Asset Management (ITAM), including lifecycle management, asset tracking, licensing compliance, and auditing.
• Hands-on administration of Microsoft 365 (O365), including user management, security policies, Exchange Online, SharePoint, and Teams.
• Strong stakeholder management skills, with ability to communicate technical topics clearly to non-technical audiences.

Educational Requirements: Degree or equivalent in Information Technology, Computer Science, Cyber Security, or related discipline. Professional certifications such as ISO 27001 Lead Implementer or Lead Auditor, ITIL, or relevant security certifications are desirable.

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