Customer Support Apprentice

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Newport
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Mechanical assembly Electrical assembly Fault finding Problem solving Teamwork Computer literacy Self-motivation Electronics knowledge

FULL DESCRIPTION

[Employer hidden — sign up to reveal] is offering a Customer Support Apprentice position in Newport, UK. This is a 3-year apprenticeship starting September 2022.

Company Overview

The [Employer hidden — sign up to reveal] division of [Employer hidden — sign up to reveal] designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. [Employer hidden — sign up to reveal] provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. [Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal] which develops industry-leading equipment and services that enable innovation throughout the electronics industry. ... [Employer hidden — sign up to reveal] is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. [Employer hidden — sign up to reveal] operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Vacancy Overview

We are offering an excellent opportunity for or innovative and curious apprentices to join the 3-year Apprenticeship with our Customer Support Team in Northern Europe. During your apprenticeship programme you will attend college one day per week, whilst continuing your development, supported by your [Employer hidden — sign up to reveal] mentor! In this program you will develop your skills in all aspects of build, test, operation, and maintenance of ground breaking semiconductor equipment!

Responsibilities:

  • Mechanical/Electrical assembly, wiring and fault finding in our tools
  • Operation and process engineering
  • Successful completion of NVQ logbook entries by the required timelines
  • Work through your preparation towards HNC Qualification in Electronics

Once qualified you will have the opportunity for international travel. Some limited travel is likely during the apprenticeship program.

Desirable Qualities

  • Be confident, self-motivated, and enjoy a challenge.
  • Enjoy working to tight timescales
  • Have excellent social skills
  • Enjoy problem solving assignments
  • Be a standout team-member, who is flexible on working as a part of a group, but also on their own initiative
  • Be computer literate

Qualifications

Preferred Qualifications: First year of BTEC or similar course in electronics/electrical engineering that allows entry to BTEC year 2 on day release.

Minimum Qualifications: Five GCSE’s including Maths, English, & Science at grade C or above.

Benefits Package Includes:

Shift Allowance, annual leave starting at 25 days (plus bank holidays), cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, subsidised restaurant and free on-site parking.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

[Employer hidden — sign up to reveal] is proud to be an equal opportunity employer.

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