Building Manager

About [Employer hidden — view at passion-project.co.uk] Systems

[Employer hidden — sign up to reveal] Systems (GUS) is an international education group, empowering students to transform their lives through education. We believe education drives careers, lives and society forward, enabling a brighter and more sustainable future for all.

Our institutions offer the broadest range of industry‑relevant skills through inclusive, accessible and digital‑first learning. We provide career‑enhancing certificate, degree and postgraduate qualifications, supporting a thriving global community of learners.

With over 115,000 students across 30 institutions worldwide and more than 630,000 digital learners, [Employer hidden — sign up to reveal] continues to grow and innovate across the education sector.

About the Role

The Building Manager has primary responsibility for the day‑to‑day management of designated buildings, ensuring they are safe, compliant, welcoming and fit for purpose. Acting as the key point of contact for building users, landlords, managing agents and contractors, you will ensure that facilities services are delivered to a high standard and that all statutory, health and safety, and compliance requirements are met.

This is a hands‑on, operational role requiring strong stakeholder management, excellent customer service, and a proactive approach to continuous improvement.

Key Responsibilities

• Day‑to‑day management of assigned buildings, ensuring a safe, healthy and comfortable environment
• Build strong relationships with building users, landlords, managing agents and contractors
• Act as the main point of contact for facilities‑related queries, issues and emergencies
• Ensure service level agreements (SLAs) and performance indicators are met
• Represent facilities services at internal and external meetings
• Ensure full compliance with all statutory, regulatory and health & safety requirements
• Implement and oversee building health & safety policies and procedures
• Manage fire safety, emergency evacuation plans, incident reporting and investigations
• Maintain oversight of risk assessments, RAMS and building compliance records
• Act as Incident Controller and lead on emergency response procedures
• Manage essential services including reception, security, cleaning, maintenance, waste and recycling
• Coordinate and monitor contractors, ensuring quality, compliance and value for money
• Manage PPMs, building security and business continuity arrangements
• Maintain accurate building files, asset registers and compliance documentation
• Deliver a high‑quality facilities service across multiple building users
• Identify opportunities to improve service delivery, efficiency and customer experience
• Support environmental and sustainability initiatives, including energy monitoring and waste reduction
• Contribute to capital expenditure projects, refurbishments and new space openings
• Support budget planning and cost control, ensuring best value for money
• Monitor utilities usage and investigate anomalies
• Prepare reports and data analysis on facilities performance and projects

About You

Essential:

• Management qualification or equivalent experience in facilities or building services
• Health & Safety qualification (NEBOSH preferred)
• Proven experience managing buildings, contractors and third‑party suppliers
• Strong knowledge of health & safety legislation and statutory compliance
• Experience delivering high standards of customer service
• Excellent stakeholder management and communication skills
• Strong organisational and administrative capability
• High level of IT literacy, including Microsoft Office
• Experience managing PPMs, compliance records and building security

Desirable:

• Experience working in a higher education or similar complex environment
• Experience using CAFM systems
• Experience managing multi‑site estates

What we offer

• Hybrid working - most roles offer hybrid or flexible arrangements to support work life balance.
• Contributory Pension Scheme - 5% personal contribution & 3% Company contribution
• Season Ticket Loan (T&C's apply)
• Training & Development opportunities (T&C's apply)
• Staff Discount Scheme - via My Rewards Hub
• Employee Assistance Programme

[Employer hidden — sign up to reveal] Systems is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Our data privacy policy can be viewed here.