SENDIASS Case Officer and Child and Young Person Lead

About the Role

At [Employer hidden — sign up to reveal] we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We are looking for a motivated, passionate and committed Case Officer/Young Person Lead for our SENDIAS service in Medway, who will be responsible for leading on the development of our Child and Young Person work. You will demonstrate experience of working with children, young people and families with additional needs and a drive to empower service users to self-advocate, improving holistic life chances.

To join us as a Case Officer, with responsibilities as the Child and Young Person Lead, you will have a recognised professional qualification in education, health, social work or equivalent (or equivalent experience) and evidence of a commitment to continuing learning and professional development, preferably with at least two year’s experience in a role working directly with children and young people with SEND, with particular experience of supporting the 16-25 years age group.

With a solution focused, early intervention approach, you will provide both enquiry and casework support for families and young people specifically, including in relation to the Education and Health Care Plan (process), as well as providing impartial advice around a wide range of education, health and social care issues, such as resolving disagreements, mediation and SEND appeals.

Main Responsibilities

• Provide both initial enquiry and casework support for children, young people and their families/representatives through phone calls, emails, online and face-to-face meetings in relation to SEND.
• Develop and maintain in-depth knowledge of current legislation complying with statutory guidance and best working practices, working in-line with Information, Advice & Support Service (IASS) and undertaking IPSEA L1-3 training.
• As Child and Young Person Lead, in liaison with the Project Manager, take the initiative on Child and Young Person service development as a priority.
• Provide individual impartial and accessible enquiry resolutions and casework for parents and young people through phone, text, Teams, email, school/college meetings, community events, and representation at meetings.
• Develop co-production with CYP, establish the YP voice within strategic meetings internally at [Employer hidden — sign up to reveal], regionally at IASSN meetings and locally in Medway, working towards embedding YP ambassador/s in the service.
• Provide confidential and impartial advice to young people on their own, if requested, and promote the voice of the child/young person throughout all case work.
• Adopt a conciliatory approach in resolving disagreements through early intervention to facilitate and improve communication between all stakeholders, including via meetings, reviews, mediation and tribunals.
• Comply with Local Authority and [Employer hidden — sign up to reveal]’s procedures for promoting and safeguarding the welfare of children and vulnerable adults, maintaining professional curiosity and open dialogue.

Benefits

• Annual paid leave entitlement: 25 working days (rising to max 30) plus Bank Holidays
• Up to 6% matched-pension contributions
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Investing in professional development with ongoing quality training and career development opportunities

How to Apply

Click the ‘Apply’ link and fill out the digital application form. Closing Date: Sunday 25th January 2026 at 23:59. Early applications advised. Interview date TBC. For any queries, email: mariya.zlatinova@[Employer hidden — sign up to reveal] or laura.france@[Employer hidden — sign up to reveal].