About the Job

[Employer hidden — sign up to reveal] & the Role’s Impact: At [Employer hidden — sign up to reveal] we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. This is an exciting opportunity for two individuals job-sharing as Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Whitstable Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike.

Main Responsibilities

• Support the Community Shop Manager in driving sales growth, profitability, and commercial performance in line with set budgets and targets.
• Contribute to the development of local community relationships to encourage donations, increase footfall, and grow a loyal customer base.
• Promote [Employer hidden — sign up to reveal]’s mission, values, and brand within the community.
• Work with the Community Shop Manager to maximise Gift Aid performance, ensuring all team members are trained and targets consistently achieved.
• Ensure daily operational procedures (e.g. cash handling, banking, financial controls) are followed accurately.
• Maintain high shop standards in customer service, visual merchandising, stock rotation, cleanliness, and compliance.
• Follow the Retail Operations Manual and support the Community Shop Manager with implementing innovations and local initiatives.
• Help create a positive, motivating environment that encourages personal development and high performance.
• Support effective stock processing, storage, rotation, and merchandising to ensure optimum product availability and quality.
• Uphold [Employer hidden — sign up to reveal]’s Health & Safety and Data Protection policies, reporting issues promptly.
• Promote and embed [Employer hidden — sign up to reveal]’s Equality & Diversity principles in all work.
• Adherence to [Employer hidden — sign up to reveal]’s Safeguarding policies and processes.
• Support Retail initiatives and new concepts.
• Work flexibly to meet the needs of the service, including occasional cover in nearby shops, and undertake other duties as reasonably requested by the Community Shop Manager or Retail Regional Business Manager.

Main Requirements

• Experience in retail, hospitality, or customer-facing environment
• Experience in charity retail or community-based initiatives
• Familiarity with Gift Aid
• Strong people skills with the ability to motivate and support teams
• Excellent communication and customer service skills
• Commercial awareness and ability to recognise sales opportunities
• Ability to follow financial and operational procedures correctly
• Numeracy skills
• Physical ability for manual handling

Benefits

• Annual paid leave entitlement starting at 25 working days, rising to max 30 plus bank holidays (pro rata)
• Up to 6% matched-pension contributions
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Professional development opportunities

To Apply: Click the ‘Apply’ link below and fill out our digital application form. Closing Date: 28th April 2026 at 23:59pm. Interviews scheduled from 6th-10th April 2026 virtually. For queries, email: [contact hidden]