Clinical Service Manager

About the Role

ID: 1735 Clinical Service Manager (maternity cover) – Services: [Employer hidden — sign up to reveal] Domestic Abuse Healing and Empowerment Counselling Service Gloucestershire and North Somerset. [Employer hidden — sign up to reveal] supports people through change, challenge or crisis for over 150 years. This role leads and oversees high-quality support services for adults, children, and communities, ensuring effective service pathways, safeguarding compliance, and quality assurance while managing staff and volunteers.

Main Responsibilities

• Provide leadership, supervision, and professional development for staff and volunteers.
• Act as the Designated Safeguarding Lead, ensuring compliance with safeguarding policies and risk management.
• Lead all audit activity, including monthly audits, case reviews, and Service Level Reviews.
• Produce and submit all required service reporting, including monthly scorecards and quarterly commissioner reports.
• Oversee service finance processes, including monthly accounts and budget monitoring.
• Lead clinical governance, including waiting list management and referral oversight.
• Chair clinical team meetings and provide line management and wellbeing support.
• Attend partnership meetings and multi-agency forums.
• Contribute to service development and operational planning.

Main Requirements

• Experience in service leadership and operations, including managing referrals and safeguarding procedures.
• Experience in counselling or psychotherapy in an organisational setting.
• Understanding of the traumatic impact of sexual abuse, domestic violence, and other trauma.
• Strong people management skills.
• Knowledge of safeguarding, quality assurance, and risk management.
• Ability to build partnerships with stakeholders and multi-agency teams.
• Financial and contract management experience.
• Appointment subject to satisfactory DBS disclosure.

Benefits

• 30 working days annual leave plus bank holidays (pro-rata).
• Up to 6% matched-pension contributions.
• Flexible working arrangements.
• Enhanced paid sick leave and family leave.
• Eye care and flu jabs vouchers.
• Cycle to work scheme.
• Professional development and training opportunities.

Application Instructions

Apply on our website: Current vacancies. Closing date: 20 May 2026 at 23:59. For queries contact: [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] is committed to equality, diversity & inclusion.