Claims Handler
SKILLS
FULL DESCRIPTION
Claims Handler
Are you ready to be part of a WINNing team at [Employer hidden — sign up to reveal] Group, a leading North East business providing nationwide accident management. We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Group Company: [Employer hidden — sign up to reveal] Solicitors
Department: First Response Team
Salary: £27,000 - £30,000 (based on 40 hours)
Responsibilities
- As a Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage.
- Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
- Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties.
- Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.
What We Offer
- Competitive Salary: £27,000 to £30,000. An excellent bonus earning potential (top performers earn an average of £500 bonus per month, plus overtime)
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
- Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
- Well Being Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Throughout the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year, we support a local charity and host numerous fundraising events to raise money for a good cause. Last year, we raised over £20,000 for Tiny Lives, and this year we are supporting Rainbow Trust!
Working Hours
This role is full-time based on 40 Hours per week. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota.
About You
Essential Skills and Experience
- Contact Centre Experience.
- Target-driven/Experience working to KPI’s.
- Ability to work to deadlines.
- Good independent and team working skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
Desirable Skills and Experience
- Insurance Sector experience.
- Case Management experience.
- Prior knowledge of motor claims, liability, and litigation.
Next Steps?
If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
At [Employer hidden — sign up to reveal] Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
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