Assistant Shop Manager

About the Role

At [Employer hidden — sign up to reveal], we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This role is part of [Employer hidden — sign up to reveal] and contributes to the charity’s mission through retail operations.

Main Responsibilities

• Make a key contribution to the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of [Employer hidden — sign up to reveal].

Main Requirements

• Charity retail experience preferred
• Experience of customer care
• High levels of organisational skills
• Highly focussed on maximising sales
• An eye for detail

Benefits

• Annual paid leave entitlement of 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
• Up to 6% matched-pension contributions
• Flexible working arrangements (requests available from day one)
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Investing in your professional development with ongoing quality training and career development opportunities

How to Apply

Click the “Apply Now” link below and fill out our digital application form. Closing Date: Sunday 23rd November 2025 at 23:59.

For direct queries or to discuss any aspect of the selection process or flexible working requests, please email: [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is committed to Equality, Diversity & Inclusion. We welcome applications from all sections of the community, particularly from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Travel costs for interviews are reimbursed.