About the Job

Operational Manager - Children, Families and Community Services. Home based with travel to various locations across West Midlands, Northamptonshire and surrounds.

About Us

At [Employer hidden — sign up to reveal], we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation. Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

The Role

As our Operational Manager, you will provide high-level leadership across our Central region services, with a particular emphasis on the West Midlands and Northamptonshire. Showcasing your leadership skills, you will manage project leads to ensure the delivery of safe, high-quality, and financially sustainable services for our users. You will also ensure all services meet regulatory and quality assurance standards. Alongside this, you will build and maintain effective relationships with key stakeholders within the region to support the growth and development of our work.

• Oversee recruitment, supervision, and staff development
• Manage budgets and resources
• Lead on new service setup, performance monitoring, and continuous improvement
• Embed service user participation and report Social Value outcomes
• Contribute to tenders and funding bids

About You

• Proven experience in managing services for children, young people, and families with complex needs
• Experience of leading, managing, and developing staff teams while maintaining high service standards
• Strong budget management and financial planning skills
• The ability to build and maintain effective relationships with stakeholders
• The ability to work flexibly and travel as required

Benefits

• Salary of £42,140 - £46,240 FTE per annum (£33,712 - £36,992 per annum for 29.6 hours per week)
• An additional £480 home-based allowance FTE per annum
• Annual paid leave entitlement starting at 25 working days, rising to max 30 plus bank holidays
• Up to 6% matched-pension contributions
• Flexible working arrangements
• Enhanced paid sick leave and paid family leave
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Professional development opportunities

Appointments are subject to [Employer hidden — sign up to reveal] receiving a satisfactory enhanced disclosure from the Disclosure and Barring Service. The closing date for this role is Sunday 7th September 2025 at 23:59.

Other organisations may call this role Regional Manager, Service Delivery Manager, Area Manager, Operations Manager, or Service Manager.

Webrecruit and [Employer hidden — sign up to reveal] are equal opportunities employers. So, if you want to become our next Operational Manager, please apply via the button shown.