Information Advice Officer

About the Job

[Employer hidden — sign up to reveal] supports people through change, challenge or crisis. The post holder will support the Gloucestershire Children and Family Centre, providing administrative support, reception, signposting, and advice to children, young people, and families.

Main Responsibilities

• Supporting the team by providing administrative support, to meet the evolving needs of the service.
• Assisting with health and safety of the children and family centre, managing building operations, and ensuring a warm and welcoming front-of-house experience for all service users and visitors.
• Handling the publicizing and marketing of materials for the centre, provide advice, signposting and brief interventions to empower children, young people, and their families.

Main Requirements

• Provide a warm, efficient and welcoming reception service for all visitors and telephone callers. To ensure that the venue(s) adheres to safe risk management procedures at all times.
• Provide relevant and effective signposting to online information, advice and support.
• To assist in placing orders, completing stock inventories, and receiving delivery of goods.
• To complete diary and room booking requests from external partners and agencies.
• To keep timely and accurate records, including taking minutes for meetings and adhere to confidentiality, safeguarding and information-sharing protocols.
• Recording data and uploading documents on our Liquid Logic database and Outcome Star system and, at times, collating data for monitoring reports.
• Deal with building maintenance and security issues and liaise with tradespeople.
• To support and produce in line with [Employer hidden — sign up to reveal]'s Marketing and Communications Department, all local publicity for groups, workshops and events.

Benefits

• Annual paid leave entitlement starting at 25 working days (pro rata) rising to 30 plus bank holidays.
• Up to 6% matched-pension contributions.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jabs vouchers.
• Cycle to work scheme.
• Investing in your professional development with ongoing quality training and career development opportunities.

To Apply

Download and submit a completed Application Form linked to the [Employer hidden — sign up to reveal] job advert. Closing Date: Sunday 15th December 2024 at 11.59pm. For direct queries, email [Employer hidden — sign up to reveal]. Appointments are subject to satisfactory Safer Recruitment checks, including a DBS check where appropriate.