Triage and Information Officer

About the Job

ID: 1437 - Triage and Information Officer

Service: Wiltshire SENDIASS

At [Employer hidden — sign up to reveal] we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

We are looking for a motivated and committed Triage and Information Officer to work within our statutory SENDIASS service in Wiltshire. The service provides confidential and impartial advice on the rights in the SEND process and other relevant legislation and SEND policy, supporting navigation through the SEND assessment process.

You will be a fundamental team player with strong focus on improving outcomes for children, young people and their families through offering high quality first point of contact for our busy SENDIASS service. You will strive for excellent standards of customer service, showing empathy and understanding and offering timely information and signposting.

Your impact

You will make a difference to the lives of children, young people with SEND and their families by delivering swift, consistent and effective support, signposting to other services in Wiltshire and identifying cases that require more detailed intervention from SENDIASS Case Officers and/or the Child and Young Person Lead.

Your skills

You will be a confident communicator across a range of formats including enquiries received by telephone and email. You will play a key role in the development and formulation of information on our website and social media accounts, such as Facebook, WhatsApp and Instagram.

Being part of a high performing team, you will be trained to IPSEA Level 1 in order to give appropriate advice and support to children, young people and their families in a service and organisation that provides great opportunities for career development and progression.

What will we offer you?

• Support and funding to undertake IPSEA Legal training up to Level 1
• Generous pension scheme and leave entitlements
• Eye care vouchers, cycle to work scheme
• Excellent wellbeing offer
• Flexible working options
• Professional development and career development opportunities

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at [Employer hidden — sign up to reveal].

How to Apply

Click the ‘Apply’ link below and fill out our digital application form. Closing Date: Sunday 11th May at 11.59pm. For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Chantelle Morton, Wiltshire SENDIASS Project Manager at [contact hidden].

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.