Job Information

• Job Type: Full time
• Industry: Telecommunications
• City: Wednesbury
• Province: West Midlands
• Country: United Kingdom
• Postal Code: WS10

Job Description

We're the team behind the UK's telecom networks—building, upgrading, and keeping the country connected! From fibre installs to 5G rollouts, we make it happen with innovation, speed, and a smile. If you love a challenge and want to be part of something big, [Employer hidden — sign up to reveal] is the place to be.

[Employer hidden — sign up to reveal] is currently seeking an enthusiastic and committed Team Manager to join our Pre-enablement team in Oldbury.

Are you a committed, hard-working and eager to learn individual? Then come join the [Employer hidden — sign up to reveal] family!

We currently have an exciting new position available to join our Pre-enablement team as a team manager. As a Team Manager for Pre-enablement you will manage and control the activities of your team whilst delivering specific KPI targets. As a field-based manager, you will be expected to offer technical leadership with a responsibility for team success.

What will you be doing?

• Managing the field activity of your team whilst ensuring Health & safety policies and procedures are always adhered to.
• Working to NRSWA Guidelines.
• Monitor Team performance and activity. This includes pre-pull works, under 3 Meter small dig works.
• Implementation of new recruits/trainees into your team. Regularly assess trainees within your team through to sign off with Virgin Media.
• Managing daily completion rates, ensuring customers and client are kept fully updated
• Maintain our company image, ensuring a good reputation is upheld at all times, when dealing with our clients and their customers.
• Resolve any issues raised by the technicians within your team and escalate issues outside your remit where appropriate.
• Use your own initiative and seize every opportunity to enhance customers overall experience.
• Ensure all complaints are promptly addressed, with minimal customer and client inconvenience and confirm satisfactory resolution on each occasion.

Requirements

• Communication - Ability to communicate effectively both orally and in writing.
• Decision-making and good judgement – Ability to make good and effective judgements when presented with available data.
• Influencing - Ability to influence others.
• Leadership and Vision – Ability to inspire team with a clear vision and purpose.
• Resilience – Ability to cope under pressure with maximum perseverance.
• Thought process – Ability to think laterally and constructively.
• Planning and Organisation – Ability to identify requisite steps to be taken in order to achieve specified objectives and ultimate team success.
• Accountability – Taking personal responsibility for actions of a team.
• Computer literacy – Ability to use computer applications such as MS Word and MS Excel, and to learn new computer skills where required.
• Personal presentation – requirement to maintain a professional level in relation to individual appearance at all times.

Benefits

• Make a Real Difference: Your expertise will directly impact the rollout of groundbreaking telecoms projects, keeping Virgin Media at the forefront of the industry.
• Be Part of a Winning Team: Collaborate with a passionate and supportive team who share your drive for excellence.
• Embrace Continuous Learning: We invest heavily in your development, offering ongoing training and opportunities to expand your skillset.
• Unlock Your Potential: Enjoy a career path brimming with possibilities, where your contributions are valued and rewarded.
• Great Benefits: Competitive salary, pension scheme & heavily discounted Virgin Media products.

Ready to take your career to the next level? Apply today!

We are a company that embraces diversity and is committed to creating an inclusive workplace. We welcome applications from everyone regardless of race, ethnicity, religion, gender, sexual orientation, or disability.

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