Job Introduction

We are recruiting a Client Services Manager to lead a fantastic [Employer hidden — sign up to reveal] team based in Baker Street. The Client Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Call Services and Helpdesk, with a key focus on the constant development of the service, including planning and shaping client services for a new, state-of-the-art facility in a prime central location near Oxford Street in the near future. Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day. This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.

Main Responsibilities

• To inspire, engage and guide the team towards the achievement of service excellence, ensuring exceptional operational standards.
• To oversee the onsite operations, ensuring delivery of excellent service as expected and within agreed SLA’s and KPI’s.
• To work effectively with others in the organisation, seeking input, contributing ideas and sharing relevant information ideas and suggestions with the team.
• To maintain a strong awareness of business activity and ensure that the client expectations about front of house services are consistently delivered and developed.
• To demonstrate strong data analysis skills, preparing and delivering insightful monthly and quarterly reports to track performance and identify improvement opportunities.
• To stay close to the business and the client and develop excellent working relationships, at all levels.
• To develop and comply with standard operating procedures (SOPs) manual and keep up to date with new information.
• To guide and develop team members on a daily basis.

The Ideal Candidate Will

• Share our [Employer hidden — sign up to reveal] values: Create [Employer hidden], Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Strong project management skills
• Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
• Have passion to deliver excellent guest service in everything that they do
• Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
• Have excellent time management and communication skills (verbal and written)
• Be able to easily build [Employer hidden] with key stakeholders (internal, external and VIPs)

About Us

[Employer hidden — sign up to reveal] Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more at www.rapportservice.com.

Additional Information

Type of contract: Full-time, Permanent. Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM). Salary: £48,000 - £50,000 per annum. Benefits include financial freedom, secure future pension, health matters, thrive personally & professionally, celebrate excellence, and give back to community.