Guest Services Team Leader
SKILLS
FULL DESCRIPTION
Guest Services Team Leader
[Employer hidden — sign up to reveal] is seeking a Guest Services Team Leader for a new law-firm client in London. This full-time, permanent role involves leading a team of 3, managing front-of-house operations, coordinating events, and shaping a welcoming environment. Salary: £40,000 - £42,000 per annum.
Job Introduction
Ready to jump into something new? We’re launching with a brand‑new law‑firm client, and we’re looking for a Guest Services Team Leader who’s bursting with ideas, energy, and a passion for people. If you love rolling up your sleeves, inspiring a team of 3, and shaping a service experience from the ground up, this is your moment to shine.
Type of contract: Full-time, Permanent
Hours: 40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client's needs).
Salary: £40,000 - £42,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Welcome and engage guests, ensuring every visitor receives a warm, professional first impression.
- Lead, support, and motivate the Guest Services team to deliver exceptional service.
- Coordinate and assist with events, including planning, setup, and on‑the‑day management.
- Oversee day‑to‑day office management to keep operations running smoothly.
- Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently.
- Act as the face of the business, representing the client’s brand with confidence and professionalism.
- Support the creation of a connected, community‑focused workplace environment.
- Adapt responsibilities as needed as the space evolves and new requirements emerge.
The ideal candidate will
- Share our [Employer hidden — sign up to reveal] values: Create [Employer hidden], Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have previous leadership experience.
- Outgoing, confident, and committed to delivering operational excellence.
- Highly organised, with a passion for building processes and driving continuous improvement.
- Comfortable leading change and introducing new ways of working.
- Flexible and adaptable, able to adjust quickly as the role and operation evolve.
- Proactive, hands‑on, and eager to shape a brand‑new service experience.
About us
[Employer hidden — sign up to reveal] Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of [Employer hidden — sign up to reveal], we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Additional Information
Job Reference: [Employer hidden]/TP/133029/7182/AHTL
Contract Type: Full Time - Permanent
Closing Date: No expiry date
Job Category: Supervisor/Team Leader
Business Unit: [Employer hidden — sign up to reveal]
Location: London, United Kingdom
Posted on: 30 April, 2026