Guest Services Team Leader

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Leadership Customer Service Reception Management Meeting Room Management Switchboard Operation Administrative Support Communication Proactive Problem Solving

FULL DESCRIPTION

Guest Services Team Leader

[Employer hidden — sign up to reveal] is seeking a Guest Services Team Leader to join the team. Based in London near Green Park. Full-time, permanent. Salary £35,000 per annum.

Job Introduction

We are looking for a Guest Services Team Leader to join our brilliant [Employer hidden — sign up to reveal] team of 2 Ambassadors, based in our client’s office near Green Park. As the face of the workplace, our reception team plays a key role in creating a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are essential to daily operations.

Type of contract: Full-time, Permanent

Hours: 42.5 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)

Salary: £35,000 per annum

What will you get?

  • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
  • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

  • Lead by example and support the day-to-day running of the reception
  • Welcome guests and clients with warmth and professionalism
  • Manage meeting room bookings and ensure spaces are client-ready
  • Oversee front desk operations and provide administrative support
  • Operate the main switchboard and direct calls efficiently
  • Liaise with catering and office teams to ensure seamless service

The ideal candidate will

  • Share our [Employer hidden — sign up to reveal] values: Create [Employer hidden], Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
  • Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
  • Be warm, confident, and genuinely enjoy helping people
  • Stay calm, organised, and focused in a busy environment
  • Have a proactive mindset and enjoy finding smart solutions
  • Communicate clearly and professionally at all levels

About us

[Employer hidden — sign up to reveal] Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

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