Localities Operations Manager (Housing Repairs & Maintenance)

About the Role

Lead locally. Deliver excellence. Put customers at the heart of every repair. [Employer hidden — sign up to reveal] are looking for a passionate, driven, and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in North Worcestershire as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.

Key Responsibilities

• Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
• Delivering high-quality customer-first services with right-first-time repairs and voids
• Embedding a culture of accountability, safety, and continuous improvement
• Managing budgets and resources effectively and delivering value for money
• Using data and insight to inform decisions and improve performance
• Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service

Essential Requirements

• Strong technical knowledge of property maintenance and building compliance
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams and driving service improvements in a senior role
• A collaborative, inclusive leadership style with a focus on coaching and development
• An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4

Performance Measures

• 95% of repairs and voids completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• 85% of work in progress within target
• Improvements delivered, cost-efficiency, and sustainability outcomes
• Engagement, culture, and employee turnover metrics

Additional Information

As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. Free onsite parking and EV charging available. The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest. There will be regular operational travel, therefore a driving licence and access to your own vehicle is essential.

How to Apply

Click Apply to complete an application and upload your CV. Interviews and Assessments will take place in person at our offices in Worcester, on 3rd and 10th June. For informal enquiries, contact Duncan Palmer at [Employer hidden — sign up to reveal]. We do not require recruitment agency support at this time.

Benefits

• Pension with up to 12% employer contributions
• Up to 28 days holiday
• Flexible & Agile work
• Health Cash Plan
• Life assurance
• Learning & Development