Neighbourhood Officer (Herefordshire)

About the Role

Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Herefordshire. A large part of your role will be based in Bromyard, however you will also be required to visit customers based in your patch across Herefordshire and parts of Worcestershire.

You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.

Key Responsibilities

• Visiting customers, providing advice, reviewing tenancies and identifying any problems.
• Regularly inspecting estates, raising, reporting and monitoring health and safety or safeguarding concerns.
• Developing strong relationships within local communities, working collaboratively with other agencies and [Employer hidden — sign up to reveal] Group colleagues.
• Managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns.
• Undertaking new tenancy sign-ups and accompanied viewings for new homes.

Requirements

• Experience in the social housing sector, particularly with tenancy management, ASB and safeguarding.
• Experience of working closely with customers to tackle complex issues.
• Proactive approach, organised, and ability to prioritise to meet timeframes.
• Excellent communication skills and customer focused approach.
• Driving licence and use of own vehicle (or alternative means) essential.
• Ideally based in Herefordshire, Malvern or South Worcester.
• Basic DBS check required.

Benefits

• Up to 28 days annual leave (plus bank holidays) with opportunity to buy/sell leave.
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
• Medicash membership with access to employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies.
• Pension contribution scheme with employer contributions up to 12%.
• Learning and Development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and retailer discounts.

Application

Interviews scheduled for 18th May at Central Park, Worcester. For more information, contact [Employer hidden — sign up to reveal] or click Apply.