The Role of a Duty Manager

Leading from the front, the Duty Manager is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience. Our guests will be your priority, you will be a strong communicator, with a great eye for detail and organisation skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will have previous hotel experience working in a senior front office role.

About The Hotel

[Employer hidden — sign up to reveal] is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy's Church in 1846, the building's stunning gothic façade has been preserved, adding a unique historical touch to the hotel's contemporary design.

Our Culture

At [Employer hidden — sign up to reveal], we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they're enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence.

Benefits

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service.
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access our Digital Learning platform and various courses.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Health Care cash plan benefits including 24-hour access to a GP.
• Future Planning: Pension scheme.
• Enjoy discounted room nights worldwide through Marriott’s Explorer program.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

[Employer hidden — sign up to reveal] is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, [Employer hidden — sign up to reveal] offers unparalleled service and exceptional accommodations. Our philosophy: "Treasured Places, Treasured Moments."

Only those eligible to work in the UK will be considered for the above position.