Description

Role Overview

• End-to-end product ownership (AJP): support the vision and drive outcomes for Accessible Journey Planning, translate user needs into a prioritised backlog, and drive delivery from discovery through into live service.
• Supplier procurement, selection and management: lead product input to procurement and supplier selection, define requirements and success measures, and work with the chosen supplier and internal teams to deliver against agreed scope, quality and timelines.
• Journey planning complexity and accessibility compliance: navigate the complexity of rules-based journey planning for an important customer group, ensuring the service is accessible and inclusive by design and remains compliant with relevant standards, policies and regulations as it evolves.
• Roadmap alignment and stakeholder leadership: own and communicate the AJP strategic roadmap, ensuring alignment to the DfT’s Accessibility roadmap and [Employer hidden — sign up to reveal] priorities, and providing clear decisions, trade-offs and updates to stakeholders.
• Live service, continuous improvement and OKRs: define and track success measures for AJP, monitor performance and feedback, and prioritise enhancements, defect fixes and optimisation to improve outcomes over time.

What can I expect to do in this job?

• Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to [Employer hidden — sign up to reveal]/NRE objectives, customer needs and measurable outcomes.
• Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
• Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
• Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
• Manage stakeholders and communications across [Employer hidden — sign up to reveal], suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
• Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
• Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
• Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.

Who will my key contacts be?

• Digital leadership and peers within the Digital team.
• Design and research (e.g., UX, content, user research) to shape and test customer journeys.
• Technology and delivery teams (internal and suppliers), including project manager, BA, development, QA and release/support.
• Accessibility and inclusion specialists and representative user groups (internal and external), to ensure inclusive outcomes.
• Business and operational stakeholders across [Employer hidden — sign up to reveal] and industry partners, to align priorities and manage change.
• Data and insight colleagues to define measures of success and support continuous improvement.

Experience, skills and knowledge

Benefits

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (Vitality PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.

Career Development & Progression

You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within [Employer hidden — sign up to reveal].

Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.