Shift Leader

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Leicester
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Leadership Customer Service Team Management Problem Solving Communication Operational Management Coaching Adaptability

FULL DESCRIPTION

Shift Leader

[Employer hidden — sign up to reveal]

Location: Leicester, England

Salary: £0 - £14.66 per hour (estimated)

Type: Full-time, On-site

Overview

[Employer hidden — sign up to reveal] are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems. You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

Position Requirements

  • Display Leadership and role model customer focused behaviours to delight our customers
  • Delivery of personalised service and connect with our customers
  • Lead by example
  • Adapt to customer needs through your team
  • Answer customer queries, keeping up to date with knowledge on our food and promotions
  • Use of initiative, confidence and problem solving when interacting with colleagues and customers
  • Treat all colleagues and customers with courtesy and respect

Benefits

  • Flexible Working
  • Employee Assistance Programme
  • Travel discounts
  • Gain Transferrable Skills
  • Groceries & Food discounts
  • Emotional Health Support
  • Meals at Work
  • Discounted Gym Memberships
  • Financial Support
  • Books & Entertainment discounts
  • Life Assurance
  • Fashion discounts
  • Health Insurance
  • Health & Beauty discounts
  • Employee of the month
  • Utilities discounts
  • Values Heroes rewards
  • Length of service rewards
  • Physical Health Support
  • Bonus Potential
  • Premium Shift pay for overnight hours

Location

Market Street Leicester, 1/3 Market Street, Leicester, England, United Kingdom, LE1 6DN

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