Shift Leader

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Leicester
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Leadership Customer Service Team Management Problem Solving Communication Adaptability Coaching Operational Management

FULL DESCRIPTION

Shift Leader

[Employer hidden — sign up to reveal] is one of the most recognised brands in the world. As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems. You will be working within a £multi-million restaurant and managing a team of 100 or more employees. This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

  • Location: Leicester, England
  • Contract Type: Full Time
  • Pay: £0 - £14.66

Position Requirements

  • Display Leadership and role model customer focused behaviours to delight our customers
  • Delivery of personalised service and connect with our customers
  • Lead by example
  • Adapt to customer needs through your team
  • Answer customer queries, keeping up to date with knowledge on our food and promotions
  • Use of initiative, confidence and problem solving when interacting with colleagues and customers
  • Treat all colleagues and customers with courtesy and respect.

Position Attributes

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes

  • Holiday pay
  • Service Awards
  • Enrolment in Pension scheme
  • Meal allowance
  • Employee discounts from top high street and online brands
  • Flexible Working
  • Employee Assistance Programme
  • Discounted Gym Memberships
  • Life Assurance
  • Health Insurance
  • Bonus Potential
  • Premium Shift pay for overnight hours

Location

LEICESTER - 30 ALMOND ROAD, 30 Almond Road, Leicester, England, United Kingdom, LE2 7LH

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