Deputy General Manager (Secondment) - Cheltenham

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Cheltenham
TYPE
Other
LEVEL
Mid-Senior level
SALARY
£41,000 / year
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Team Management Recruitment Coaching Operational Excellence Customer Service Communication Revenue Analysis Complaint Resolution

FULL DESCRIPTION

Deputy General Manager (Secondment) - Cheltenham

Location: Cheltenham | Business Area: Internal | Job type: Full Time Contract | Salary: £38,500 plus £2,500 location allowance | Contact email: [Employer hidden — sign up to reveal] | Job ref: 100823 | Published: 12 days ago

About the Cinema

[Employer hidden — sign up to reveal] is an 11 screen cinema in the heart of the Cotswolds with IMAX, 4DX, a Starbucks store and The Golf Rooms. The leadership team consists of a General Manager, Deputy General Manager, two Cinema Managers, a Starbucks Store Manager and four Team Leaders.

Key Responsibilities

  • Deputising for the General Manager
  • Responsible for all recruitment
  • Development and management of the cinema team
  • Utilising effective communication methods to create an environment where high performance can be developed and maximised.
  • Implement, deliver and achieve the business objectives through your management team
  • Setting expectations and coaching to ensure that the highest standards of performance are delivered.
  • Delivering high levels of operational excellence, consistently striving to improve the customer experience, ensuring all business policies and procedures are followed to expected business standards.
  • Empowering teams to resolve any customer queries and give support, where required, to resolve high levels complaints and analyse all revenue opportunities and respond accordingly to ensure they are maximised.

What We Are Looking For

If you have a passion for customer service, the ability to motivate and drive a team’s performance, the flexibility and adaptability to cope in an ever changing environment, and have the experience to excel in this role we would love to hear from you.

Benefits

Not only may you be able to see films before they’re open to the public but you will be eligible for the Premiere Pass which entitles you and up to two guests complimentary cinema visits and discounts on food and drink. [Employer hidden — sign up to reveal] offers a wide variety of benefits; all employees are entitled to 28 days holiday per year (inclusive of bank holidays), Virtual GP, you may also want to join our contributory pension scheme, cash back healthcare plan and eye care scheme.

How to Apply

Apply via the Apply Now button on this page.

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