Small Works Manager

Job Description

The role leads the delivery of T&M and Small Works. The role requires someone with an exceptional customer service ethos, strong organisational and effective communication skills. The principal aim of this role is to deliver and improve upon our existing service through a process of continuous development and maintenance of effective processes and procedures. A key requirement is the ability to communicate effectively with our [Employer hidden — sign up to reveal] customers.

Main Duties & Responsibilities

• Assist the Regional sales effort
• Deliver successful T&M and Small Works
• Oversee logistics requirements
• Ensure all warranty issues are managed effectively
• Ensure all Health & Safety aspects are organized – Method statement, Risk assessments
• Ensure all customer invoices are submitted on time with all necessary information in order that payment will be secured.
• Successful delivery of all works under their control, ensuring all works are delivered on time and at the margin approved at the point of sale
• Working with finance to ensure payments are made by the client within the terms and conditions of the contract
• Working with the administration team to ensure invoicing and applications are made promptly.
• Working with the administration team to ensure debt control is always within 60 days.
• Forecast labour requirements to help overall branch planning
• Management of overtime and other purchases within the agreed limits of responsibility
• Ensure all reports are submitted to clients within the agreed company performance targets
• Work with the administrators in the planning and scheduling of engineers to ensure customer requirements are met.
• Take the lead and own customer escalation issues through to conclusion
• Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service
• Frequently interface and communicate with customers to assist with account development
• Liaise with internal colleagues to co-ordinate end-to-end delivery of Customer Service
• Highlight any training needs of the engineers
• Work confidently within a pressurised environment, multi-tasking between the different operational disciplines
• Complete the Engineering activities associated with some of the larger contracts
• Develop solid technical understanding of our key products, Siemens, Trend, and Tridium

Experience

Desirable Skills and Aptitudes: Skilled Engineer, Good Knowledge of HVAC Controls, Ability to work under own initiative but work as part of a team, Sales awareness, Commercial awareness, Technical expertise on multiple HVAC products, Good attention to detail, Exceptional time management and organisational skills, Self-motivated, responsible, and accountable, Customer Service Skills – ability to communicate effectively both verbally and in writing. Use of Excel, Word & Outlook, and in-house Service Management database & Financial systems.

At [Employer hidden — sign up to reveal] everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do. Our inclusive culture helps everyone to grow, thrive, and be their best, winning together.

What else you should know

• Type of contract: Permanent contract
• Employment type: Full time
• Work Model: On-Site
• Company: [Employer hidden — sign up to reveal] Solutions
• Job number: M0145
• Application deadline: 26/06/2026

If you have any questions about the recruitment process, just send me an e-mail. I'll get back to you as soon as possible. If the job appeals to you, then take the next step in your career with us and apply! You can simply send us your application by e-mail. I look forward to receiving your application! The deadline to apply for this position is: 26/06/2026

Contact: [Employer hidden — sign up to reveal] ()