Key Responsibilities

• Answering queries ensuring an exceptional patient journey both in person and over the phone
• Booking and rearranging appointments in the most efficient manner using a diary-management system
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key Skills and Experience

• Excellent customer service, communication and interpersonal skills, ideally gained in a front of house customer facing role (desirable)
• Strong attention to detail
• High level of organisation
• An excellent team player
• Positive nature - able to adapt and take on change easily
• Responsible and reliable with a strong work ethic
• Able to use IT and computer-based systems
• Willingness to learn and develop your skills
• Be educated to GCSE level (or equivalent) in Maths and English (desirable)
• Prior experience in a dental/medical background (desirable)

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