Deputy Manager

Job Responsibilities

To deputise in the Store Manager's absence, effectively manage the store, maximise sales to exceed targets. Deliver outstanding customer service, motivate and develop the store team, maintain merchandising, housekeeping, and safety standards, and enforce company policies.

• Set SMART goals for the team, develop staff capability, and role model best practice.
• Stay calm during high customer volume and manage smooth transitions.
• Display a 'customer comes first' attitude and hold team accountable.
• Manage with integrity, honesty, and knowledge promoting the culture, values, and mission of [Employer hidden — sign up to reveal].
• Plan, identify, communicate, and delegate responsibilities to ensure smooth operations.
• Provide coaching and direction to achieve operational goals.
• Review store environment and key business indicators to identify improvements.
• Utilise tools to communicate clearly and ensure effective store operations & merchandising.
• Ensure product & cash security at all times.
• Comply with company Health & Safety policy.
• Challenge and inspire team, ensure legal and operational compliance.
• Recognise and reinforce individual and team accomplishments.

Experience Required

• Progressively responsible retail experience
• Customer service experience in a retail environment

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage resources to achieve established service levels
• Interpersonal skills
• Organization and planning skills
• Good operational skills in a customer service environment
• Good problem solving skills
• Team building skills
• Strong leadership skills with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Core Competencies

• Puts the customer first: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
• Works well with others: Listens and communicates well with others within [Employer hidden — sign up to reveal]. Creates a positive and productive team environment.
• Leads courageously: Takes personal responsibility, persists in challenges, adapts quickly, and makes timely decisions.
• Develops continuously: Continuously seeks opportunities to improve self and others.
• Achieves results: Understands what drives business success and is accountable for delivering quality results.

How to Apply

Complete the application form on this page. Steps include: providing personal details (name, email, phone, address, NI number, availability), disclosing unspent criminal convictions and medical conditions, uploading your CV and cover letter (optional), and giving consent for data processing as per [Employer hidden — sign up to reveal]'s Candidate Data Policy. Successful applicants will be contacted.