About [Employer hidden — sign up to reveal]

We are rebuilding the energy transaction, making it transparent and fair. Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity. [Employer hidden — sign up to reveal] exists to fix a broken global energy market. We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. In late 2025, after extraordinary growth, we closed a $75 million Series B.

The Role

We're looking for an Operations Lead for our Onboarding and Service cross-functional Engine. You'll set the strategy for CX operations, define the standards, and make sure the system runs reliably and scales well.

What you'll do

• Act as the operational backbone, maintaining and monitoring core workflows and systems.
• Build and improve operational automations that route work intelligently.
• Define triage protocols for efficient customer query resolution.
• Work closely with the CX Lead to improve operational processes.
• Liaise across teams to ensure processes are joined up and scalable.
• Track and analyse customer issues to identify patterns and partner with Product.
• Identify gaps in the operating system and make well-reasoned decisions.
• Partner with Product, Engineering, and Product Marketing on releases.
• Mentor and guide junior Operations team members.
• Ensure knowledge sharing and documentation.

What we're looking for

• A background in Support Operations or CX Operations.
• Someone who owns strategy and executes.
• Strong systems thinking.
• Hands-on experience with CX platforms (Intercom or similar), automation tooling (n8n, Retool, or equivalent) and CRM tools (HubSpot or similar).
• Confidence with CRM tools, ideally HubSpot.
• Clear, direct communication skills.
• Comfortable working with technical teams.
• Someone who spots gaps, takes ownership, and doesn't wait to be asked.

Benefits and Perks

• Salary aligned to internal benchmarks and reviewed twice a year.
• Stock options.
• 25 days holiday plus public holidays plus birthday off.
• Remote first and flexible working.
• Home working and wellbeing budgets: up to £1,200 per year for remote setup, up to £150 per month for wellbeing.

Interview Process

Most processes take 2 to 3 weeks from first chat to offer. 1. Intro call with Talent (30 min). 2. Hiring Manager interview (60 min). 3. Skills interview with People team (60-90 min). 4. Bar raiser with founders (45 min).

We welcome applications from all backgrounds. If you’re excited but not sure you meet every requirement, we’d still love to hear from you.