Software Asset & Configuration Lead

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

ITIL Foundation ServiceNow CMDB Management Asset Management SLA and KPI Reporting Stakeholder Communication Microsoft Excel Process Improvement

FULL DESCRIPTION

Software Asset & Configuration Lead

[Employer hidden — view at passion-project.co.uk] Limited is hiring a Software Asset & Configuration Lead (SACM Lead) to own and improve SACM practices. The role is hybrid, based in London (with other UK locations). Full-time, mid-senior level position.

Overview

Methods is a £100M+ IT Services Consultancy partnered with central government departments. Established over 30 years ago and UK-based, we apply skills in transformation, delivery, and collaboration. Methods was acquired by the Alten Group in early 2022.

Role Description

The SACM Lead will be responsible for creating, owning, and continually improving SACM practices in alignment with ITIL principles and one of our clients' IT and Service Management strategies. This includes maintaining the CMDB and Asset Register, driving governance, and ensuring configuration and asset data supports operational, change, and strategic decision-making. Candidates must have a strong track record as SACM Lead.

Key Responsibilities

  • Developing and maintaining SACM policies, processes, templates, standards, and documentation.
  • Embedding SACM requirements within other key service management and operational processes.
  • Creating and evolving a prioritised SACM roadmap aligned to IT service management strategy.
  • Working with an IT Service Management toolset to identify and drive improvements in data quality, integration, automation, and reporting.
  • Maintaining a healthy, accurate, and precise CMDB and Asset Register within ServiceNow.
  • Defining data quality standards for CIs and assets.
  • Coordinating automated discovery outcomes with manual updates and reconciliation.
  • Supporting lifecycle tracking from procurement to decommissioning.
  • Aligning and promoting the Common Services Data Model.

Requirements

  • Experience working in a high-pressured environment.
  • ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable).
  • Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis.
  • Supplier management experience.
  • Experience in case management toolsets – preferably ServiceNow.
  • Excellent working knowledge of Microsoft Office – particularly Excel.
  • Proven experience communicating with stakeholders at different levels.
  • Strong team working skills.
  • Self‑starter and proactively self‑managing.
  • Strong inter-personal skills.
  • Good communication and negotiation skills.
  • Experience building strong working relationships.

Benefits

Methods is passionate about its people. By joining us you can expect: autonomy to develop, exciting project work, strong leadership, and a supportive environment. Also offered: LinkedIn Learning, 24/7 employee assistance, social events, 25 days holiday, pension, life assurance, private medical insurance, worldwide travel insurance, and benefits platform.

Apply for this job via the Workable platform. [Employer hidden] does not discriminate.

Sign up free — access 45,000+ UK sponsor-licensed jobs