Customer Services Clerk – Nights – 4 on/4 off shift pattern
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Felixstowe
TYPE
Full-time
LEVEL
Entry-level
SALARY
£35,000 / year
CATEGORY
Transportation & Logistics
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service
Communication
Microsoft Excel
IT Systems
Transport Industry Knowledge
Volume Management
Issue Resolution
FULL DESCRIPTION
Customer Services Clerk – Nights – 4 on/4 off shift pattern
Sector: Shipping and Logistics
Location: Felixstowe
Salary: c£35,000
Job Reference: VAC-1008960
Job Description
Our client offers the most dynamic working environment and prospects to progress within the industry. Due to continued success, they are looking for a Night Customer Service Administrator based at their Felixstowe Depot on a Nights – 4on / 4off shift pattern, to help us to develop our ambitious plans.
Duties & Responsibilities:
- Managing our customers daily volumes.
- Dealing internally with Maritime staff to manage any issues or problems.
- Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.
- Must be happy to work a 4 on 4 off shift pattern
Requirements:
An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
Benefits:
- Salary c£35,000
- Annual salary review (discretionary).
- Annual bonus (discretionary).
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