Job Description

Our Felixstowe client is seeking an Import Customs / Forwarding Clerk to join a small, busy office. The position is predominantly focused on customs entries, with approximately 80% of work relating to European shipments. The role will also offer exposure to the forwarding side of the business, making it ideal for someone with strong customs experience who is happy to support operations more broadly when required. They are happy to offer ‘Hybrid’ working.

Key Responsibilities

• Complete and submit customs entries via CDS, ensuring full HMRC compliance
• Handle a high volume of European import entries (circa 80% of workload)
• Prepare and check documentation including invoices, packing lists, and supporting customs paperwork
• Liaise with customers, hauliers, and agents to ensure smooth processing of entries
• Support the forwarding team with shipment coordination as required (pre-alerts, deliveries, job updates)
• Assist with arranging transport and deliveries when needed
• Resolve queries and provide clear updates to customers
• Ensure all entries and files are accurately recorded and compliant

Skills & Experience

• Strong experience in customs entries (CDS essential)
• Knowledge of European import procedures
• Some exposure to freight forwarding operations advantageous
• Organised with strong attention to detail
• Able to manage workload independently within a small team
• Confident communicator with a customer-focused approach

Personal Attributes

• Flexible and adaptable with a willingness to support across different areas
• Team player – essential in a small office environment
• Proactive and reliable
• Positive and professional approach
• Varied role with exposure to both customs and forwarding
• Stable and well-regarded Felixstowe-based business