Account Manager, Compute

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters.

The Role

As Latitude expands globally as part of [Employer hidden — sign up to reveal], we are evolving the way we operate. Within our Pod Model, cross-functional teams work together to deliver seamless outcomes for customers, and the Account Manager plays a central role in ensuring that alignment. This role goes beyond traditional account management. You will act as the key connector between Sales, Technical, and Operations teams—owning the transition from signed agreement to successful deployment and ongoing customer satisfaction. You will coordinate server deployments, resolve billing or operational challenges, and proactively identify opportunities for account growth across our international customer base.

What You'll Be Doing

• Commercial & Account Support: Sales Enablement, Account Growth
• Operational Coordination: Project Orchestration, Delivery Excellence
• Billing & Account Maintenance: Revenue Operations, Lifecycle Management
• Team Collaboration & Growth: The Pod Engine, Continuous Improvement, Technical Mastery

What We Are Looking For

• Effective Communicator
• Meticulous Organizer
• Growth Mindset
• Adaptable
• Background in Customer Success, Account Management, or Sales Support
• Tech Industry Exposure
• Tool Proficiency (CRMs, ticketing systems, billing platforms)
• Technical Foundations (servers, cloud, networking)

What We Offer

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers

If you have any questions, please reach out to [Employer hidden — sign up to reveal]'s Talent Acquisition Team at [Employer hidden — sign up to reveal].

NOTE: All [Employer hidden — sign up to reveal] business correspondence is conducted via our business email accounts (@[Employer hidden — sign up to reveal].com). If you have any concerns, please reach out to [Employer hidden — sign up to reveal]'s careers team [Employer hidden — sign up to reveal] directly. [Employer hidden — sign up to reveal] will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence. Please see Part 2 of our [Employer hidden — sign up to reveal]'s Privacy Policy to see what information [Employer hidden — sign up to reveal] collects from job applicants. Note that you’re entitled to know what personal data of yours [Employer hidden — sign up to reveal] holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object. Please see Part 5 of our Privacy Policy for more details on this and how to contact [Employer hidden — sign up to reveal]'s data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.