Operations Manager Healthcare – Contract Cleaning

Role Definition

• To build strong sustainable relationships based on mutual interdependency and trust with representatives of the hospitals.
• To identify client service needs and to propose and implement appropriate cost effective service solutions.
• To share the goals of [Employer hidden — sign up to reveal] and the hospitals through our staff and the service we deliver.
• To liaise and constructively communicate with supervisors and staff in relation to the overall pursuit and achievement of a high level of customer satisfaction.
• To manage the contracts within budget.

Client Relationship

• To assume the visible and dynamic leadership of a team in order to deliver first class customer service.
• Build strong personal relationships with the hospitals representatives, and to ensure that site managers, supervisors and staff do likewise in accordance with their roles.
• React on a timely basis to any issues that arise, and if necessary to complete customer complaint forms in accordance with ISO procedures for any complaints received.
• Ensure that all areas of the hospitals are cleaned to the agreed standards and frequencies.

Staffing

• Overall responsibility for the management of site managers, supervisors and staff, including recruitment, training, grievance and disciplinary procedures.
• Develop strong working relationships with all the site managers & supervisors.
• Ensure that all records relating to, staff are available and updated as necessary.
• Set objectives and targets with regard to future training needs.
• Follow up and inspect (in conjunction with the company quality co-coordinator) standards of performance on sites.
• Ensure Health and Safety requirements are met.

Administration

• Ensure wages timesheets are completed and submitted to payroll within agreed timeframe.
• Manage holiday schedule for site managers and supervisors so that holidays are reserved in accordance with Holiday Policy, and that adequate holiday cover is arranged.
• Operate all contracts within strict budget requirements.
• Ensure adherence to the Company’s quality, environmental and Health and Safety procedures.
• To ensure audits and service level expectation documentation are completed according to schedules.

Person Specification

• Ability to communicate effectively at all levels.
• Excellent motivation, delegation and empowerment skills.
• Ability to build strong relationships at all levels.
• Excellent organisational skills.
• Ability to think and plan strategically.
• Confident decision maker under pressure.
• Ability to multi-task successfully.
• Experience of project management, covering planning, implementation and follow-up skills.
• Full clean driver’s licence.

If you feel that you are the person that can contribute to [Employer hidden — sign up to reveal]'s continued success, please email your CV with cover letter to [Employer hidden — sign up to reveal].

[Employer hidden — sign up to reveal] is an equal opportunities employer.