About the Role

[Employer hidden — sign up to reveal] has an ambitious growth objective underpinned by the retention and growth of our customer base. At [Employer hidden — sign up to reveal] we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity, cloud and communication solutions work for them so vital that the post holder has the capability to understand and drive sales across all these areas. The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent coaching skills and sales experience. They will be committed to striving to overachieve targets while maintaining a focus on the customer experience. The post holder is a key member of the [Employer hidden — sign up to reveal] Enterprise sales management team. As Sales manager of the Account Management team [Employer hidden — sign up to reveal], you will be responsible for leading a team of account managers to ensure the retention and growth of existing accounts. You will work closely with the Head of Sales and Operational teams to ensure client satisfaction whilst developing and implement strategies to maximize customer satisfaction, retention, and revenue generation.

Key Responsibilities

• Team Leadership: Lead and motivate a team of desk based account managers to achieve individual and team targets.
• Customer Relationship Management: Build and maintain strong relationships with key accounts, understanding their needs and providing exceptional service to ensure customer satisfaction and retention.
• Revenue Growth: Identify opportunities for upselling and cross-selling additional services to existing customers to drive revenue growth.
• Performance Monitoring: Monitor team performance against KPIs and targets, providing coaching and support where necessary to ensure objectives are met.
• Training and Development: Provide ongoing training and development opportunities for team members to enhance their skills and knowledge of [Employer hidden — sign up to reveal]'s products and services.
• Strategy Development: Collaborate with sales and marketing teams to develop and implement strategies for account retention and growth.
• Reporting: Prepare regular reports on team performance, customer feedback, and sales forecasts for senior management review.
• Process Improvement: Continuously evaluate and improve account management processes and procedures to streamline operations and enhance efficiency.

Qualifications and Skills

• Leadership Experience: Proven experience in a leadership or supervisory role, preferably within an account management environment
• Industry experience: proven experience of the telecommunications industry and familiarity with [Employer hidden — sign up to reveal]'s products and services is desirable
• Customer Focus: A strong customer service orientation with the ability to build rapport and trust with customers at all levels.
• Sales Acumen: Demonstrated sales skills with a track record of achieving targets and driving revenue growth.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate complex ideas and information.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and identify trends and opportunities.
• Teamwork: Ability to work collaboratively with cross-functional teams to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and business needs in a fast-paced environment.

Minimum of 3 years of experience in account management, with at least 1-2 years in a leadership or supervisory role.

We’re building an inclusive work environment

At [Employer hidden — sign up to reveal], your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us. Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact. We’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process. If you’d like to find out more about what life is like at [Employer hidden — sign up to reveal], take a look at our careers page. Or, if you’d prefer to speak with someone about the role, call us on [contact hidden] or email [Employer hidden — sign up to reveal], we’d be happy to chat! FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

Benefits

• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Retail discounts
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2Work Schemes
• Two days’ paid leave per year for voluntary work

About [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business. As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose: Do right for people and planet. Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award-winning services and industry-leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours. At [Employer hidden — sign up to reveal], we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our [Employer hidden — sign up to reveal] values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people. We’re proud to be recognised as a Great Place to Work across multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future-focused culture we’ve created. We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge is an opportunity. Every voice matters. And every success fuels a much bigger purpose. So, if you're looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you're just starting out or bringing years of experience, your work at [Employer hidden — sign up to reveal] will have real impact on our people, customers, communities, and the planet.

Location

[Employer hidden — sign up to reveal] Ltd
Sandbrook House, Sandbrook Park, Rochdale, OL11 1RY, United Kingdom
Phone: [contact hidden]