Director, Client Management
SKILLS
FULL DESCRIPTION
Director, Client Management
[Employer hidden — sign up to reveal] – London, GBR – Hybrid – Full-time – Director
The Opportunity
[Employer hidden — sign up to reveal] Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts. This is not a traditional account management role. It is a cross-functional, client-facing position designed to elevate the quality and consistency of how [Employer hidden — sign up to reveal] Energy engages with its most important customers, from day-to-day interactions through to long-term strategic partnership. The Client Relationship Manager works closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure the full value of the [Employer hidden — sign up to reveal] Energy portfolio is realized by each account.
About [Employer hidden — sign up to reveal] Energy: [Employer hidden — sign up to reveal] Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain.
You Will
- Customer Experience & Partnership: Champion a culture of exceptional client engagement within your assigned accounts.
- Cross-Organizational Collaboration: Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience.
- Opportunity Identification & Growth: Work with Commercial Managers to identify growth opportunities.
- Pre- and Post-Sale Engagement: Ensure clients are supported through the full commercial lifecycle.
- Client Advocacy & Feedback: Act as the voice of the client internally.
- Account Health & Commercial Discipline: Maintain accurate records in CRM systems.
- Partnership Building: Build and sustain meaningful partnerships with key accounts.
You Have
- Deep Market Experience: Proven experience in senior relationship management within financial data, energy markets, or B2B information services.
- Customer-First Mindset: A genuine passion for client engagement.
- Cross-Functional Leadership: Demonstrated ability to work across Sales, Product, and Editorial teams.
- Commercial Acumen: Comfortable interpreting usage data and market signals.
- Communication & Executive Presence: Exceptional written and verbal communication skills.
- C-Suite Engagement: Proven experience engaging with senior stakeholders.
- Understanding of AI's Impact on Customers: Curiosity about AI integration in energy markets.
- CRM Proficiency: Experienced with CRM platforms, preferably Salesforce.
What You Will Gain
A high-visibility role at the intersection of commercial strategy, client success, and product. The opportunity to shape how [Employer hidden — sign up to reveal] Energy shows up for its most critical clients. A collaborative, cross-functional culture.
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation: If you need assistance, email [Employer hidden — sign up to reveal]. Please put "Reasonable Accommodation" in the subject line.
Additional Information
Business Area: [Employer hidden — sign up to reveal] - Energy
Job Category: Sales
Union Status: Non-Union role