Concierge - Supported Housing

About the role

To provide a front of house, customer focused concierge service. Following the principals of PIE and Trauma Informed practice.

What you’ll be doing

• Delivering a day-to-day concierge service across supported accommodation. Working in partnership with both internal and external teams.
• Monday to Friday between 8pm-8am, Saturday 4pm-8am, Sunday 24 hours 8am to 8am Monday, occasional days
• Providing targeted and persistent ineligible service charge collection.
• Monitoring and supporting site security, reception, administration, hygiene, laundry and cleanliness.
• Carrying out emergency cleaning, H&S or Wellbeing checks on a rota basis.
• Supporting tight void management and void turnaround.
• Providing starter sign up for new licensees to enable emergency placement for service users (emergency beds and Domestic Abuse services only)

Essential to the Role

• Experience of working within a supported housing environment
• Experience of keeping accurate and compliant records
• Experience of working with Microsoft applications

Who we’re looking for?

• Reliable and punctual
• Ability to maintain confidentiality
• Use of own initiative
• Flexible
• Creative
• Strong interpersonal skills
• Excellent communication skills
• High level of professional integrity
• Person centred approach
• Accurate
• Methodical
• The ability to work both autonomously and as part of a team

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by [Employer hidden — sign up to reveal] Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

[Employer hidden — sign up to reveal] Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• [Employer hidden — sign up to reveal] Housing, which provides landlord services for the Group in respect of housing management and maintenance
• [Employer hidden — sign up to reveal] Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At [Employer hidden — sign up to reveal] Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.