Customer Services Clerk
SKILLS
FULL DESCRIPTION
Customer Services Clerk
Established Logistics company requires a confident Customer Services Clerk, to join their office-based team. Providing excellent customer service and performing administrative tasks, the role of Customer Services Clerk requires a People Person with excellent written and verbal communication skills, IT proficiency and willingness to learn. Experience within the Logistics industry would be beneficial (not essential – as full training will be provided).
The role of Customer Services Clerk is offered on a temporary to permanent basis with full time hours and immediate start available.
Duties of Customer Services Clerk
- Manage customer queries (telephone/email)
- Provide information and assist customers with their concerns and queries
- Resolve customer complaints and provide suitable solutions
- Maintain customer records and documentations
- Communicate with other departments as needed to service customers
- Keep updated with company policies and products to provide accurate information
- Ensure customer satisfaction through attentive and professional service
- Perform administrative tasks such as scheduling or filing when needed
Skills/Experience required
- Previous experience in a similar role within Logistics industry (beneficial NOT essential)
- Excellent communication (verbal and written)
- IT proficient
- Organised, high attention to detail
- Flexible and willing to learn
- Able to cope well under pressure
- Own transport advantageous as poor public transport available to site
Additional Details
Location: Kidderminster, Worcestershire
Hours: Monday to Friday 9 am – 5 pm
Rate of Pay: £13.30 per hour
Contract: Temporary to Permanent
How to Apply
If you have the skills to fulfil the role of Customer Services Clerk, please APPLY TODAY!