SCIS Analyst, Global Training & Support

Job Description

Responsibilities

• Develop and implement comprehensive support and training methodology for Customer Relationship Management (CRM) across markets and SCIS.
• Document process from a training, change, and support lens to assist team with enablement and action.
• Design and develop training content and materials for transformation initiatives across global markets, ensuring alignment with end user needs and organisational learning standards.
• Conduct training needs assessments, pre-assessments, and post-assessments to identify knowledge gaps, skill requirements, and learning preferences—collaborating with Supply Chain Analysts (SCAs), Business Partners (BPs), Product Leads, Support Analysts, and other technical subject matter experts (SMEs).
• Collaborate with Market Key Users and SCIS Centre of Excellence (CoE) SMEs—including SCAs, BPs, Product Leads, Solution Analysts, Data Analysts, Data Architects, and Data Governance specialists—to gather content requirements, validate technical accuracy, and translate complex concepts into accessible learning materials.
• Establish and maintain feedback loops with CoE SMEs and Market Key Users to gather insights from UAT and other learning activities, integrating findings into training methodology and module updates.
• Uphold training schedules and timelines in coordination with the Project Management Office (PMO), support teams, and delivery partners to ensure content readiness aligns with project milestones.
• Maintain a centralised knowledge repository for training content, ensuring organised contribution practices and development of communities of practice.
• Align with content governance and quality assurance procedures, ensuring materials meet established standards for consistency, accuracy, and effectiveness across global markets.
• Champion communication protocols for critical incidents and escalations.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree
• Strong attention to detail
• Evidenced experience in instructional design and educational content development
• Proficiency in instructional design methodologies (ADDIE, SAM, or similar frameworks) and adult learning principles
• Experience conducting training needs assessments and translating findings into learning solutions
• Ability to create content in multiple formats (virtual, in-person, hybrid, SOPs, job aids, quick reference guides, and e-learning)
• Strong stakeholder engagement and communication skills across technical and non-technical audiences.
• Familiarity with CRM platforms (Salesforce preferred) and supply chain processes
• Ability to manage competing priorities and translate technical concepts into accessible learning materials
• Exceptional verbal and written communication skills
• Proficiency with learning management systems (LMS) and content authoring tools (e.g., Articulate, Camtasia, or similar)

At [Employer hidden — sign up to reveal] UK and Ireland, our commitment to our employees is unwavering...

This role reports to SCIS direct management and SCIS governance board.

Application: [Employer hidden — sign up to reveal]

About [Employer hidden — sign up to reveal] United Kingdom

For 90 years, [Employer hidden — sign up to reveal] has been a strategic supply chain partner to the world’s leading brands. We offer smart, sustainable solutions that help our partners see around corners, avoid obstacles and build stronger, more resilient end-to-end supply chains. Thanks to our 13,500 employees, we successfully deliver more than 720 million cases annually to over 26,000 locations worldwide.