VRM Credit & Support Coordinator (12-month FTC/Secondment)
SKILLS
FULL DESCRIPTION
Job Summary
[Employer hidden — sign up to reveal] is currently recruiting for a Credit & Support Coordinator to join our team in Bristol on a 12-month FTC/secondment. In this role, you will support our MFLdirect customers daily by managing the end-to-end process of signing up new dealers to MFLdirect. Manage trade debtors ensuring all monies owed are paid to terms. Maintain trade debtors’ accounts so that they are up to date and accurate, process credit applications and ensure that reviews are undertaken in line with policy. Reporting into the Customer Development team manager. Salary up to £32,000, hybrid working.
About The Role
Your key accountabilities:
- Process all cancellations and amended sales within agreed KPI. Implement a robust route for cancelled sales to achieve best value.
- Maintain sound relationships with other relevant [Employer hidden — sign up to reveal] departments and external parties to ensure that issues and problems are dealt with in professional and positive way.
- Process application requests for mfldirect, owning the end-to-end process in line with the agreed KPI’s including credit applications within SLA.
- Managing the appeal process either via email or phone for rejected car images.
- Process credit reviews in line with policy.
- Investigating and resolving discrepancies and non-payments by proactively contacting debtors to obtain payment for arrears in conjunction with the Credit Analyst. Process write-offs in line with Authorities Manual and [Employer hidden — sign up to reveal] policy.
- Ensure all activities are in line with agreed policy and comply with governance. Including the running of monthly delivery governance reports, provide governance around all mfldirect marketing campaigns and co-ordinating the purchase order process for all VRM.
- Co-ordinate the sale of Demonstration vehicles to approved Mobility Centres nationwide and purchase the BCA Damaged in Transit vehicles and log all appropriately.
About You
Minimum criteria:
- Experience in a customer service, inbound support, and administrative operations environment.
- Strong communication skills and a passion for delivering excellent customer service.
- Ability to handle multiple queries, manage time effectively, and remain calm under pressure.
- Good working knowledge of Microsoft Office and confidence using CRM or telephony systems (Salesforce and Genesys Cloud experience advantageous).
- Strong problem-solving skills with the ability to make sound judgments and decisions.
- A proactive, flexible, and team-oriented approach.
About The Company
We’re the company behind the Motability Scheme. [Employer hidden — sign up to reveal] exists to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 800,000 people get on the road. We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We work in a hybrid way – remotely for up to two days each week and in our great office spaces the rest of the time.
What we can offer you
Pay: competitive salary, with a yearly discretionary bonus. Holiday: 28 days (buy/sell). Pension: 15% non-contributory (9% during probation). Health and wellbeing: Private Medical Insurance, life assurance, free health apps. Development: internal training. Family friendly leave. Diversity and inclusion initiatives. Community volunteering day. Car Benefit Scheme, Cycle to Work Scheme, Employee Discount Scheme.