About [Employer hidden — sign up to reveal]

As part of [Employer hidden — sign up to reveal], we are one of the UK’s leading providers of residential survey, valuation and panel management services. Our RICS‑qualified surveyors deliver high‑quality property insights and support lenders, advisers and consumers through valuations, buyer reports, building surveys and independent assessments.

Role Overview

When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors. You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers.

• Department: Operations
• Employment Type: Permanent - Full Time
• Location: Derby
• Address: Weston House, Bradgate Park View, Chellaston, Derbyshire, DE73 5UJ
• Workplace type: Hybrid
• Compensation: £26,227 / year
• Reporting To: Senior Operations Manager

What you'll do

• Call and email customers to arrange their property valuation appointments
• Book those appointments into our system quickly and accurately
• Plan surveyors’ diaries to make the most of their time and travel
• Help customers with any questions in a friendly and professional way
• Work closely with colleagues and surveyors to keep everything running smoothly

What you'll need to succeed

Essential requirements:

• Clear and confident communicator
• Confident using MS Office including Outlook, Teams and Word
• Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths
• Office administration skills

Your Approach

• Well organised
• A team player - always happy to support others
• Friendly, patient and professional
• Enthusiastic

Important to know

Location: This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays. Our working hours are 8.30am to 5pm with an hour for lunch.

Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.

[Employer hidden — sign up to reveal] and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

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