Technical Support Engineer

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Glasgow
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

CCTV Systems Intruder Alarm Systems Fault Finding Galaxy Remote Service Desk Customer Service Organisational Skills Communication Skills Maintenance Management

FULL DESCRIPTION

Technical Support Engineer - Marlowe Fire & Security

[Employer hidden — sign up to reveal] is hiring a Technical Support Engineer based in Glasgow. This is a full-time, on-site position requiring expertise in CCTV and intruder alarm systems.

Job Purpose Summary

To act as a contract dedicated Intruder/CCTV Specialist within the Scottish Power estate. Responsible for 1st line triage on reactive maintenance and scheduling support to the contract covering both CCTV and Intruder alarm systems UK wide. The Engineer must be competent in all aspects of CCTV including Analogue/IP/Telemetry, and Intruder alarm maintenance and servicing in line with British standards and client specific requirements.

Key Responsibilities & Accountabilities

  • Management of Maintenance Visits
  • Engagement with engineers to proactively prevent the need for additional site visits
  • Management of Reactive Fault Calls
  • Engagement with site to resolve faults at source
  • Root cause failure and trend analysis of faults
  • Collate Asset capture on Intruder & CCTV systems on premises
  • 1st Responder (Remote) to service calls on all types of CCTV and Intruder Systems
  • Plan and respond to routine and re-active call visits in your area during normal working day
  • Maintain effective communication with customers and project co-ordinator
  • Achieve 100% KPI completion of services
  • Fill in CCTV/Intruder logbooks with correct informative detail

Person Specification

  • Technical background in all CCTV system maintenance and fault finding
  • Technical background in all Intruder system maintenance and fault-finding utilizing Galaxy remote service desk
  • Experience of front-line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team

Benefits

At [Employer hidden — sign up to reveal], we offer a market-leading benefits package including virtual GP, financial wellbeing assistance, flexible lifestyle benefits platform (Choices), high street discounts, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn scheme, and a [Employer hidden] Matching Share Plan. Employees are also recognized through [Employer hidden] Stars with cash prizes and a top prize of £10,000.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals, and schools. Join our [Employer hidden — sign up to reveal] Team.

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