Building Maintenance Helpdesk Co-ordinator
SKILLS
FULL DESCRIPTION
Building Maintenance Helpdesk Co-ordinator
[Employer hidden — sign up to reveal] is seeking a Building Maintenance Helpdesk Co-ordinator to manage the daily activity of the engineering team at the Scottish Parliament in Edinburgh. This part-time role (25 hours per week) involves scheduling reactive and planned maintenance, coordinating engineers and subcontractors, and ensuring service level agreements are met. CTC security clearance is required.
Job Details
- Reference: 91708
- Location: Edinburgh, Scotland, EH99 1SP
- Employment: Part-time, Permanent
- Hours: 25 hours per week, Monday–Friday (alternating shifts 08:00–13:00 / 13:00–18:00)
- Rate of Pay: £16,771.86 per hour
What You'll Be Doing
- Scheduling all reactive and planned maintenance works to appropriate resources, ensuring skills and response targets are met.
- Optimising engineer utilisation to maximise productivity across the team.
- Recording all job-related information accurately within the relevant IT systems.
- Following up on incomplete jobs and reallocating them where needed.
- Coordinating third‑party subcontractors, raising Purchase Orders and Work Requests, and collecting completion documentation.
- Ensuring all work is completed within contractual SLAs and response times.
- Communicating clearly and professionally with engineers, customers and internal teams.
- Monitoring and recording non‑productive time.
- Escalating any issues promptly to the relevant managers.
- Maintaining full audit trails and ensuring compliance with company policies and procedures.
- Identifying and reporting any risks to service delivery, health and safety, or the environment.
- Using PPE and equipment correctly and reporting any training needs or system/process issues to your line manager.
What We're Looking For
- Experience within a service delivery, helpdesk, or contact centre environment.
- Strong IT skills and the ability to quickly learn new systems.
- Excellent communication skills, able to provide clear information confidently and professionally.
- Ability to work well with a wide range of colleagues including engineers, managers and third‑party partners.
- Calm, effective performance under pressure in a busy and varied environment.
- A problem‑solver with a creative and analytical mindset.
- A strong team player who can follow processes, maintain compliance and adapt to changing demands.
- Must pass CTC security clearance.
About [Employer hidden — sign up to reveal]
Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. At [Employer hidden — sign up to reveal] we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
Benefits
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
- High street discounts via MiDeals platform.
- Cycle-to-work scheme.
- Life cover up to four times your salary.
- Enhanced pension contributions, save-as-you-earn scheme, and [Employer hidden — sign up to reveal] Matching Share Plan.
- Recognition awards including [Employer hidden] Stars with cash prizes up to £10,000.
- Diverse training and development opportunities.
Apply Now
Interested candidates should click the 'Apply Now' button on this page to submit their application. [Employer hidden — sign up to reveal] is committed to inclusive recruitment and will make reasonable adjustments as needed.