Master Chocolatier

Job Description

We are looking to hire a Master Chocolatier to join our highly experienced team of Master Chocolatiers at our Flagship Store in the iconic location that is Piccadilly. This store is a “chocolate heaven” flagship store as well as an immersive experience. Here you will be guided, work alongside and learn everything there is to know about Chocolate from our Master Chocolatiers. As a genuine ambassador for the brand, you will help to drive instore sales by personalising our chocolate in store, in front of customers. You will spread your passion and expertise by advising customers and building their loyalty.

A little bit about [Employer hidden — sign up to reveal]
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture, and our iconic market leading brands such as LINDOR & GOLD BUNNY.

Key Responsibilities

• Temper chocolate and prepare in-store custom chocolate products for consumers daily
• Take care of the Maître counter and check product freshness
• Ensure and comply with all Food Health and Safety and Quality requirements
• Act as [Employer hidden — sign up to reveal] brand ambassador & chocolate expert through demonstrating expertise & making & selling quality products
• Differentiate [Employer hidden — sign up to reveal] from the competition & deliver the ultimate brand experience in store through showcasing our craftmanship & expertise
• Create an exclusive experience to demonstrate the art of chocolate making at [Employer hidden — sign up to reveal]
• Serve as a primary contact for retail store staff in addressing product-related questions and concerns; ensure important issues are escalated and addressed in a timely manner
• Support & participate in chocolate education & demos showcasing [Employer hidden — sign up to reveal]’s craftmanship & expertise with our customers & key stakeholders
• Effectively articulate the [Employer hidden — sign up to reveal] quality difference to our customers & key stakeholders

What experience you will bring

• Strong passion for premium chocolate and great attention to detail
• Some experience working with Chocolate / Confectionery but a passion to learn all things chocolate from our Master Chocolatiers
• Completion of Baking and Pastry Arts program would be ideal but not essential
• Previous experience in CPG industry, preference for Retail or Foodservice

How you will be rewarded

Internal Level 1B. For the Master Chocolatier position, the salary range is £32,000 - £40,000.

In return, you will receive a competitive compensation and benefits package including: competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!

Where you will be based

This role is based in our Flagship Store, in Piccadilly - London, 40 hours per week.

Living our values everyday

At [Employer hidden — sign up to reveal] UK, our values guide us in everything we do. Being Passionately [Employer hidden — sign up to reveal], Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at [Employer hidden — sign up to reveal].

Being yourself every day

We want everyone at [Employer hidden — sign up to reveal] feel safe to be themselves, ensuring they are empowered, represented, celebrated, and included in our workplace. Uniforms will be provided.