Regional Casework Administrator - Scotland
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Regional Casework Administrator - Scotland
[Employer hidden — sign up to reveal], the Armed Forces charity, is hiring a full-time, home-based Casework Administrator for Scotland. Salary up to £25,934. Apply by 17th May 2026.
About the role
A fantastic opportunity has arisen for a full time Casework Administrator to join the Scottish Regional Office team at [Employer hidden — sign up to reveal], the Armed Forces charity. You will be responsible for providing specialist administrative support and undertaking virtual telephone casework across the whole of Scotland, working remotely with [Employer hidden — sign up to reveal] branch volunteers and Regional Office colleagues to ensure a consistent, timely, quality service is provided to [Employer hidden — sign up to reveal] beneficiaries. To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office. You will work closely with the Regional Casework Managers and the Regional Manager. The post is home-based and lone working with support from your line manager and team colleagues and you must have a fast, stable broadband connection in your proposed workspace. You may have to travel occasionally around Scotland or elsewhere in the UK; expenses will be paid.
About the team
In this role you will be working closely with volunteers from seventeen [Employer hidden — sign up to reveal] branches across Scotland, supporting them to administer casework for [Employer hidden — sign up to reveal] beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers and a Regional Manager and a team of Regional Casework Co-ordinators.
About you
To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape across Scotland would be valuable, but not essential.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal], the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. [Employer hidden — sign up to reveal] understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. [Employer hidden — sign up to reveal] is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. [Employer hidden — sign up to reveal] is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information
Download a copy of the job description here.
View the benefits [Employer hidden — sign up to reveal] has to offer here.
If you have any queries, contact Lottie Bethell at [Employer hidden — sign up to reveal] (please include a phone number) for an informal discussion. No agencies please.
How to apply
Click on 'Start your application' now. If you need adjustments, contact [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] reserves the right to close the vacancy early. Closing date: Midnight on Sunday 17 May 2026. Interviews: TBC.