Regional Casework Coordinator – North West
SKILLS
FULL DESCRIPTION
Regional Casework Coordinator – North West
Company: [Employer hidden — sign up to reveal]
Employment Type: Full time
Location: Hybrid · United Kingdom (multiple locations) – Homebased in North West England
Salary: Up to £29,273 (GBP)
Seniority: Junior
Closing: 11:59pm, 7th May 2026 BST
About the role
Our passionate Regional Casework Coordinators are [Employer hidden — sign up to reveal]’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to [Employer hidden — sign up to reveal]. Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight [Employer hidden — sign up to reveal] branches in the North West, supporting them to administer casework for [Employer hidden — sign up to reveal] beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal], the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. [Employer hidden — sign up to reveal] understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. [Employer hidden — sign up to reveal] is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. [Employer hidden — sign up to reveal] is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
Download the full job description here. Click here to view the benefits [Employer hidden — sign up to reveal] has to offer. If you have any queries or would like to speak to someone about this role, please contact Jess Harriman, Regional Casework Manager on [Employer hidden — sign up to reveal]. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How to apply
Click on 'Start your application' now. If you need any adjustments to support you with the application process, please contact [Employer hidden — sign up to reveal]. Closing date: Midnight on 07 May 2026. [Employer hidden — sign up to reveal] reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: WC 18 May 2026.