Head of Communications

About the role

We are looking for a confident, values‑led Head of Communications to lead [Employer hidden — sign up to reveal]’s communications function at a time when trust, clarity and judgement truly matter. This is a senior leadership role within the Fundraising, Marketing and Communications directorate, responsible for protecting and strengthening [Employer hidden — sign up to reveal]’s reputation, leading issue management, and delivering clear, engaging internal communications for staff and volunteers across a complex national organisation. You will lead a professional national and regional communications team, setting clear direction, supporting development, and creating a culture where people feel trusted, supported and able to perform under pressure. Acting as a senior communications adviser, you will work closely with executive leaders and colleagues across the organisation to ensure communications are timely, accurate, and grounded in [Employer hidden — sign up to reveal]’s values. This role is about judgement as much as delivery - knowing when to move fast, when to pause, and how to support people while maintaining high standards.

About the team

You’ll be leading a regionally dispersed communications team within our wider Fundraising, Marketing and Communications directorate, working closely with a range of stakeholders to shape compelling, consistent communications across the organisation. This is a collaborative, fast‑paced environment where strong relationships matter, and where your leadership will help ensure our voice helps deliver real impact.

About you

You are an experienced communications leader who combines professional authority with emotional intelligence. You will bring:

• Significant experience in reputation management and crisis communications.
• Credibility as a senior communications adviser in complex organisations.
• A strong track record of leading and developing teams, including through pressure or change.
• A deep understanding of internal communications and their role in organisational culture and trust.
• Excellent judgement, clarity of thought and calmness under pressure.
• Strong written and verbal communication skills, with the ability to adapt tone for different audiences.
• A collaborative, people‑centred leadership style.

An understanding of the voluntary sector and the Armed Forces community is desirable, but above all we are looking for someone who leads with integrity, empathy and sound judgement.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal], the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. [Employer hidden — sign up to reveal] understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. [Employer hidden — sign up to reveal] is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. [Employer hidden — sign up to reveal] is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information

Download the full job description here. Click here to view the benefits [Employer hidden — sign up to reveal] has to offer. If you have any queries or would like to speak to someone about this role, please contact Andy Johnson-Creek at [Employer hidden — sign up to reveal] for an informal discussion. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click on 'Start your application' now. If you need any adjustments to support you with the application process, please contact [Employer hidden — sign up to reveal]. Closing date: Midnight on 06 May 2026. [Employer hidden — sign up to reveal] reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC.