Post Office Counter Clerk

About the role

As a Post Office Counter Clerk working within a [Employer hidden — sign up to reveal] convenience store, you play a vital dual role in delivering essential postal services and supporting the wider retail environment. You’ll be the first point of contact for customers using the Post Office, providing friendly, efficient service across a range of products including mail handling, financial services, and retail transactions.

Working in a [Employer hidden — sign up to reveal] setting means you'll also contribute to the store’s overall customer experience, supporting colleagues, maintaining a clean and welcoming environment, and helping with general store duties when needed. This role requires strong attention to detail, excellent communication skills, and the ability to work confidently with cash and sensitive documents.

What is in it for you

[Employer hidden — sign up to reveal] is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the [Employer hidden — sign up to reveal] Group, [Employer hidden — sign up to reveal] combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working – We know life looks a little different for each of us. That’s why at [Employer hidden — sign up to reveal], we always welcome chats about flexible working.

[Employer hidden — sign up to reveal] Benefits – At [Employer hidden — sign up to reveal], we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list, please click here.

*As a proud subsidiary of the [Employer hidden — sign up to reveal] Group, [Employer hidden — sign up to reveal] operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at [Employer hidden — sign up to reveal].

Community Involvement – At [Employer hidden — sign up to reveal], being part of the community is at the heart of everything we do.

Diversity & Inclusion at [Employer hidden — sign up to reveal] – At [Employer hidden — sign up to reveal], everyone is welcome.

You will be responsible for

• Deliver excellent customer service and support.
• Process sales of postage, packaging, and retail items.
• Handle mail and parcels, including weighing, franking, and dispatch.
• Carry out financial transactions and banking services.
• Promote and advise on postal and financial products.
• Maintain accurate records and balance tills.
• Follow security, compliance, and data protection procedures.
• Support general administrative and stock control tasks.

You will need

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out what their needs are
• Do your best to make sure the customer finds everything they want
• Be passionate and knowledgeable about our products and services
• Always be in store, on time, smartly dressed and ready to serve
• Make sure Post Office processes and procedures are followed
• Always think 25 when serving age restricted products
• Work as part of a team to complete store duties

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