Colleague

About the role

Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Availability Window

Our [Employer hidden — sign up to reveal] Colleague rate of pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments
• Access to our colleague networks

You will be responsible for

• Knowing your customers and serving them with passion and pride
• Passionate and knowledgeable about products and services in the store
• Working across the store in service, picking and replenishment areas
• Putting training into practice to work safely and effectively
• Making decisions right for customers
• Taking part in seasonal, community and charity events
• Being knowledgeable about store performance
• Handling products with care
• Being myself, living our values
• Accepting deliveries when required

You will need

• A passion for delivering great service
• Ability to build rapport with customers
• Take initiative and make decisions
• Work well within a team
• Build relationships with colleagues
• Be at work on time, well presented and ready to be a brand ambassador

About us

Our vision at [Employer hidden — sign up to reveal] is to become every customer's favourite way to shop. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Diversity, equity and inclusion at [Employer hidden — sign up to reveal] means that whoever you are, we want you to feel represented. We are proud to have been accredited Disability Confident Leader.