Customer Service Assistant

About the Role

We’re looking for a Customer Service Assistant to join our team at [Employer hidden — sign up to reveal], a subsidiary of [Employer hidden — sign up to reveal]. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

Key Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

What's in it for You

[Employer hidden — sign up to reveal] is committed to making everyday life easier for our customers! As part of the [Employer hidden — sign up to reveal] Group, [Employer hidden — sign up to reveal] combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We offer flexible working, a wide range of benefits, community involvement opportunities, and a commitment to diversity and inclusion. As a Disability Confident Leader (Level 3), we provide reasonable adjustments throughout the recruitment process.

Additional Information

Location: 3012 Cockermouth 36 Main Street, Cockermouth. Permanent, Working hours 16 per week. Apply by 08-May-2026.

[Employer hidden — sign up to reveal] have the right to withdraw the vacancy before the closing date. We encourage early applications.